Shipping policy

Shipping Policy

Last updated: 14 October 2026

Thank you for your order with Elios Cosmetics. Below you will find information about our shipping costs, order processing times and deliveries.

1. Shipping Destinations

We currently ship to:

Belgium
The Netherlands

Other shipping destinations are not currently available unless otherwise indicated during checkout.

2. Shipping Costs

Belgium

Standard shipping: €4.95

Free standard shipping on orders of €45 or more.

The Netherlands

Standard shipping: €5.95

Free standard shipping on orders of €55 or more.

The order value used to determine eligibility for free shipping is calculated based on the value of the products after any applicable discounts, excluding shipping costs.

The final shipping costs are displayed during checkout before you confirm your order.

3. Order Processing

We aim to process orders within one business day after receiving payment.

Orders placed after 12:00 noon, during weekends or on Belgian public holidays may be processed on the next business day.

Business days are Monday to Friday, excluding public holidays.

During busy periods, order processing may take longer.

4. Delivery Times

Once your order has been processed and dispatched, the following estimated delivery times apply:

Belgium: generally 2 to 3 business days after dispatch.

The Netherlands: the estimated delivery time will be provided during checkout once the shipping method has been confirmed.

The stated delivery times are estimates and do not constitute guaranteed delivery dates unless expressly agreed otherwise.

Delivery may take longer during public holidays, busy periods or in the event of carrier delays.

Unless a different delivery period has been agreed, we will deliver your order no later than 30 days after the contract has been concluded. In the event of a delay, your statutory consumer rights remain applicable.

5. Tracking

Once your order has been dispatched, and provided that the shipping method supports tracking, you will receive a shipping confirmation containing a tracking number or tracking link.

It may take some time for the carrier to update the tracking information.

6. Incorrect or Incomplete Address

Please check your delivery address carefully before confirming your order.

Made a mistake? Contact us as soon as possible at info@elioscosmetics.eu.

If your order has not yet been dispatched, we will try to update the address.

Once the order has been dispatched, changes may no longer be possible.

7. Lost or Damaged Parcels

Has your parcel arrived damaged, been delayed or failed to arrive? Please contact us at:

info@elioscosmetics.eu

Include your order number and a description of the issue. If the parcel is damaged, please attach photographs where possible.

We will investigate the situation and provide an appropriate solution in accordance with applicable statutory consumer rights.

Where we have offered the carrier, the shipping risk generally remains with Elios Cosmetics until you, or a third party designated by you, have taken physical possession of the order.